An Evaluation Approach of Trust Value and User Satisfaction Value Using Fuzzy Logic for Cloud Service Provider
Amit Saurabh1, S. Durga2, S. Jebapriya3
1Amit Saurabh, Information Technology, Karunya University, Coimbatore, Tamil Nadu, India.
2S. Durga, Information Technology, Karunya University, Coimbatore, Tamil Nadu, India.
3S. Jebapriya, Information Technology, Karunya University, Coimbatore, Tamil Nadu, India.
Manuscript received on March 05, 2013. | Revised Manuscript Received on March 13, 2013. | Manuscript published on March 20, 2013. | PP: 18-24 | Volume-1 Issue-4, March 2013. | Retrieval Number: D0177031413/2013©BEIESP
Open Access | Ethics and Policies | Cite
© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: Cloud computing has recently come forward as a new and well-liked paradigm for organizing, managing and delivering a variety of services through a shared infrastructure and used by many individuals and organization globally. Demand of cloud service providers (CSPs) is increasing day by day due to it reduces capital expenditure as well as operational expenditure. More number of CSPs providing more well-versed choice for customers to choose. This paper portrays issues for having trusted cloud such as trust assessment and uncertainty in customer satisfaction assessment, and also developed a model, which consist trust assessment model and user satisfaction assessment model together based on fuzzy logic. This assessment helps users to make a well-versed choice towards selecting the appropriate CSPs as per their requirement, and also helps managers to perform gap analysis between existing level and the desired one.
Keywords: Cloud Service Provider, Cloud Analyst, Customer Satisfaction, Fuzzy Logic, Trust.